Hilwah Maid Agency — Employer Onboarding Pack

A clear guide for new employers hiring a Migrant Domestic Worker (MDW/FDW)

⭐ 1. Welcome & Introduction

Welcome to Hilwah Maid Agency. This onboarding pack helps you understand:

Your responsibilities as an employer
What to expect from your helper
How to manage the first 90 days
How to handle problems early
When and how the agency supports you

This ensures a smooth, respectful, and productive working relationship.

⭐ 2. Before the Helper Arrives

What to prepare in the home

Clean sleeping area (not in kitchen, balcony, or shared with adult males)
Basic toiletries and bedding
Clear list of duties
House rules (phone, privacy, routines)
Emergency contacts

What documents you will receive

Service agreement
Employment contract
Salary schedule
Loan schedule (if applicable)
Rest day agreement
Safety guidelines

⭐ 3. First Day Expectations

What to do on Day 1

Welcome her warmly
Explain house layout and safety rules
Go through daily schedule
Show how to use appliances
Set phone usage expectations
Clarify privacy boundaries

What NOT to do on Day 1

Do not overwhelm her with too many tasks
Do not scold or raise your voice
Do not assume she understands everything
Do not leave her alone with elderly/children immediately

⭐ 4. First 30 Days: Adjustment Period

What to expect in the first month

Homesickness
Slow work pace
Repeating instructions
Nervousness or fear of making mistakes

How to guide her effectively

Demonstrate tasks step‑by‑step
Use simple English
Give written routines
Praise improvements
Correct gently and clearly

⭐ 5. Daily Work & Responsibilities

Setting a daily schedule

A clear routine reduces misunderstandings. Include:

Wake‑up time
Meal prep
Cleaning schedule
Child/elderly care routines
Laundry days
Rest time

Reasonable expectations

8–10 hours of productive work
Adequate rest
Fair workload
Respectful communication

⭐ 6. Salary, Loan & Rest Days

Salary payment rules

Pay monthly, on time
Provide payslip
No unauthorised deductions

Loan deduction rules

Only as stated in contract
No extension without consent

Rest day requirements

Minimum 1 rest day per month
If she works on rest day → compensation required

⭐ 7. House Rules & Boundaries

Phone usage guidelines

Set clear times (e.g., after work hours)
No phone during work tasks
No posting employer’s home online

Privacy rules

No photos of home/children
No sharing employer information
No visitors without permission

Financial boundaries

Avoid lending money
Avoid salary advances unless necessary

⭐ 8. Problem‑Solving & When to Contact the Agency

Common early issues

Slow work
Forgetfulness
Homesickness
Miscommunication

When to contact the agency

Refusal to work
Emotional distress
Safety concerns
Repeated mistakes despite guidance
Suspected runaway risk

What the agency will do

Mediation
Counselling
Performance review
Replacement (if needed)

⭐ 9. Replacement & Transfer Policies

When replacement is allowed

Helper unable to cope
Behavioural issues
Employer‑helper mismatch

When replacement is NOT allowed

Employer changes job scope drastically
Employer mistreatment
Unreasonable expectations

Transfer process

Mediation first
Written consent
MOM procedures

⭐ 10. Safety & Legal Requirements

Mandatory safety rules

No cleaning windows externally
No climbing on stools
No leaving children unattended
Proper handling of gas and appliances

Medical requirements

6‑monthly medical exam
Immediate medical attention for injuries
Insurance coverage

⭐ 11. Communication Tips for Employers

How to give instructions effectively

Short sentences
Demonstrate once
Ask her to repeat
Use written lists

How to correct mistakes

Stay calm
Explain the correct method
Avoid sarcasm or scolding
Reinforce improvements

⭐ 12. Emergency Contacts

When to call the agency

Emotional breakdown
Refusal to work
Missing helper
Safety incidents

When to call MOM

Abuse allegations
Illegal deployment issues
Serious disputes